Return Policy
🛍 Return & Refund Policy
Thank you for shopping with Ladies Collection!
We want you to feel confident when ordering from us. Because our products are Designed, fulfilled, and shipped by world-famous designers and manufacturers, our return and refund process follows their policies.
Please read this policy carefully before making a purchase.
1. Order Cancellations
- Orders can only be canceled before they are processed or shipped.
- Once an order has been shipped, it cannot be canceled.
2. Eligibility for Returns or Refunds
We offer returns or refunds only under the following conditions:
- The product arrived damaged, defective, or incorrect.
- The item is significantly different from the description on our website.
- The package was lost in transit and verified by the shipping carrier.
Returns for change of mind, wrong size, or personal preference are not accepted, as products are custom-fulfilled per order.
3. Return Request Process
If you received a defective or incorrect item:
- Contact our support team at askladiescollection@gmail.com within 7 days of delivery.
- Include your order number, photo or video evidence of the issue, and a short description.
- Our team will verify your claim.
- If approved, we’ll send you the return instructions.
⚠️ Do not send items back without approval — unauthorized returns will not be processed.
4. Return Shipping
- For defective or incorrect items, return shipping costs are covered by us or our supplier.
- For non-defective items (e.g., wrong size ordered), the customer is responsible for all return shipping costs.
- Please note that returns to overseas warehouse may take several weeks due to international shipping.
5. Refunds
Once your return is received and inspected by our supplier:
- You’ll be notified of the refund status within 5–10 business days.
- Approved refunds will be issued to your original payment method.
- If applicable, you may request a replacement or store credit instead.
Shipping fees are non-refundable unless the return is due to our error.
6. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Intimate apparel (e.g., underwear, swimwear, shapewear)
- Clearance or final-sale items
- Personalized or custom-made products
7. Lost or Delayed Orders
If your package has not arrived within the estimated delivery time:
- Contact us, and we’ll open a dispute with our supplier to confirm the status.
- Once the order is verified as lost, a full refund or replacement will be issued.
8. Contact Us
If you have questions or concerns about your order, please contact us:
📧 askladiescollection@gmail.com
We typically respond within 24–48 hours.